In the blog post from March 04, 2024, we published the Advantages of IT outsourcing illuminated. From the customer's perspective, it is equally important to consider potential disadvantages and develop strategies to minimize them. In the following, we look at some critical aspects of IT outsourcing and show how Nexpert deals with them:
- Loss of control: Customers often fear losing control of their IT systems, processes and data.
At Nexpert, we attach great importance to simple, clear contractual agreements. Competencies and responsibilities are clearly defined. Through open communication and comprehensive documentation, the client always retains control. Nexpert acts as a consultant, designer and implementer - but always on behalf of the client. - Security risks: Customers fear that outsourcing IT can potentially entail security risks.
Nexpert relies on a cloud-first strategy. We do not want customer data - it remains with the customer or in their cloud. We have highly trained & certified staff who can advise customers on information security & cyber security and implement corresponding projects. - Quality and performance issues: Customers fear that the quality and scope of the outsourcing partner's services will not meet their expectations.
This is precisely why Nexpert usually offers a free target/actual analysis, where the needs and possibilities are compared very openly and without window-dressing.
Nexpert is proud of many very long-term customer relationships - and we consider this to be direct proof of high quality. - Communication and cultural differences: Customers fear that (communication) problems may arise due to cultural differences.
Nexpert is a Swiss SME with corresponding values for SMEs in German-speaking Switzerland. We speak your language - for sure! - Lock-in effects: Customers fear that outsourcing will create unwanted dependencies.
Yes, every change incurs costs. However, due to Nexpert's «cloud-first» strategy, where customer systems are preferably operated in the Microsoft world, handovers to other operators are easily possible. Equipped with the appropriate passwords, customers immediately have full access to their systems. Lock-in effects are therefore to be sought on a human and professional level - and that is what makes Nexpert special, we count on it! - CostsCustomers fear that the costs of external IT service providers are too high.
IT has a price - no doubt about it. However, if you consider how (co-)decisive and vital secure, high-performance IT is for competition, then the costs are put into perspective.
It should also be noted that SMEs can often only afford a few IT specialists. However, they cannot (or can no longer) cover the versatility of IT - and this leads to security gaps.
We are happy to work through various scenarios with our customers. Open and fair. On request, Nexpert also offers all-inclusive contracts to ensure budget security.
Conclusion: Every contra can also be assigned pros. We would be happy to help you weigh up YOUR pros and cons and derive a coherent IT sourcing strategy from this.