{"id":8575,"date":"2024-06-02T21:03:39","date_gmt":"2024-06-02T19:03:39","guid":{"rendered":"https:\/\/nexpert.ch\/?p=8575"},"modified":"2025-12-18T10:41:45","modified_gmt":"2025-12-18T09:41:45","slug":"nepxpert-helpdesk-toool","status":"publish","type":"post","link":"https:\/\/nexpert.ch\/en\/nepxpert-helpdesk-toool\/","title":{"rendered":"Nexpert helpdesk tool: An automated ticketing system"},"content":{"rendered":"<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Are you looking for a ticketing system? Should it be easy to integrate? Reduced to the essentials, without any blah-blah? And preferably at low cost?<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Discover our <strong>Helpdesk tool<\/strong>, which is based on Microsoft Power Apps - fully integrated into the Microsoft stack:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-small-font-size\"><strong>Efficient ticket management:<\/strong><br>Entering, processing and assigning tickets: Our system enables efficient ticket management to ensure that every request is processed quickly and effectively.<br><br><\/li>\n\n\n\n<li class=\"has-small-font-size\"><strong>Stay informed:<br><\/strong>Notifications by e-mail or push message: Always stay informed, whether by e-mail or directly in a Teams chat, and respond promptly to requests.<br><br><\/li>\n\n\n\n<li class=\"has-small-font-size\"><strong>Intuitive user interface<\/strong>:<br>The clear, intuitive user interface makes managing helpdesk requests easier than ever before.<br><br><\/li>\n\n\n\n<li class=\"has-small-font-size\"><strong>Low costs:<\/strong><br>Uncomplicated setup in the existing IT environment and license costs already included, depending on the M365 plan.<br><br><\/li>\n\n\n\n<li class=\"has-small-font-size\"><strong>Intuitive ticket analysis using Power BI Dashboard<\/strong>:<br>Harness the power of Power BI to gain insights into ticket trends and adjust your support strategies accordingly.<br><br><\/li>\n\n\n\n<li class=\"has-small-font-size\"><strong>Customizing<\/strong>:<br>Your requirements for extended functionalities and connections to existing IT systems are no obstacle.<br>Of course, the design can also be customized according to your wishes.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:53px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">Stay up to date and optimize your support process with our innovative solution based on the Microsoft Power Platform!<\/p>\n\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Other (automation) wishes?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nexpert is good at listening and building high-performance solutions! We are also happy to offer an insight into other possibilities and approaches to simplify everyday work through apps and automation.<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">We look forward to receiving your inquiry directly via PM, Tel: +41 44 220 11 00 or directly via <a href=\"mailto:christian.nielsen@nexpert.ch\" data-type=\"mailto\" data-id=\"mailto:christian.nielsen@nexpert.ch\">e-mail<\/a>.<\/p>\n\n\n\n<div style=\"height:43px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"939\" height=\"528\" src=\"https:\/\/nexpert.ch\/wp-content\/uploads\/2024\/06\/Picture2.png\" alt=\"\" class=\"wp-image-8589\" srcset=\"https:\/\/nexpert.ch\/wp-content\/uploads\/2024\/06\/Picture2.png 939w, https:\/\/nexpert.ch\/wp-content\/uploads\/2024\/06\/Picture2-300x169.png 300w, https:\/\/nexpert.ch\/wp-content\/uploads\/2024\/06\/Picture2-768x432.png 768w, https:\/\/nexpert.ch\/wp-content\/uploads\/2024\/06\/Picture2-18x10.png 18w\" sizes=\"(max-width: 939px) 100vw, 939px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" width=\"503\" height=\"893\" src=\"https:\/\/nexpert.ch\/wp-content\/uploads\/2024\/06\/Picture1.png\" alt=\"\" class=\"wp-image-8588\" style=\"width:373px;height:auto\" srcset=\"https:\/\/nexpert.ch\/wp-content\/uploads\/2024\/06\/Picture1.png 503w, https:\/\/nexpert.ch\/wp-content\/uploads\/2024\/06\/Picture1-169x300.png 169w, https:\/\/nexpert.ch\/wp-content\/uploads\/2024\/06\/Picture1-7x12.png 7w\" sizes=\"(max-width: 503px) 100vw, 503px\" \/><\/figure>","protected":false},"excerpt":{"rendered":"<p>Sie suchen ein Ticketing-System? Es soll einfach integrierbar sein? Reduziert auf das Wesentliche, ohne Blabla? Und gerne bei tiefen Kosten? Entdecken Sie unser Helpdesk-Tool, das auf Microsoft Power Apps basiert &#8211; vollst\u00e4ndig integriert in den Microsoft-Stack: Bleiben Sie auf dem Laufenden und optimieren Sie Ihren Support-Prozess mit unserer innovativen L\u00f6sung basierend auf der Microsoft Power [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":9142,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[88,83,84,81,82,85,87,86],"class_list":["post-8575","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-allgemein","tag-datenanalyse","tag-helpdesk","tag-innovation","tag-power-apps","tag-powerbi","tag-support","tag-teamkommunikation","tag-ticketmanagement"],"_links":{"self":[{"href":"https:\/\/nexpert.ch\/en\/wp-json\/wp\/v2\/posts\/8575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nexpert.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/nexpert.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/nexpert.ch\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/nexpert.ch\/en\/wp-json\/wp\/v2\/comments?post=8575"}],"version-history":[{"count":18,"href":"https:\/\/nexpert.ch\/en\/wp-json\/wp\/v2\/posts\/8575\/revisions"}],"predecessor-version":[{"id":9144,"href":"https:\/\/nexpert.ch\/en\/wp-json\/wp\/v2\/posts\/8575\/revisions\/9144"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nexpert.ch\/en\/wp-json\/wp\/v2\/media\/9142"}],"wp:attachment":[{"href":"https:\/\/nexpert.ch\/en\/wp-json\/wp\/v2\/media?parent=8575"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nexpert.ch\/en\/wp-json\/wp\/v2\/categories?post=8575"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/nexpert.ch\/en\/wp-json\/wp\/v2\/tags?post=8575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}